Feasibility
Study
for
the
Pakistan
Virtual Information Technology University
and
the
South
Institute of Information Technology
Report
to UNDP’s Pakistan Office
Peter T. Knight, Naveed A. Malik, and Asim Iftikhar[1] 5 December 2000 [1]
Consultants to UNDP Pakistan. Peter T. Knight is a Partner in Knight-Moore
Telematics for Education and Development, based in Washington, DC, USA. He
holds a Ph.D. in economics from Stanford University, and worked for the
World Bank for over 20 years, most recently as Chief of the Electronic
Media Center. Naveed A. Malik is the Chairman of the Department of
Computer Science at University of the Punjab in Lahore. He was asked by
the Minister of Science and Technology to spearhead the development of the
Virtual IT University. He holds a Sc.D. degree in Electrical Engineering
and Computer Science from the Massachusetts Institute of Technology. Asim
Iftikhar is a chartered accountant and Partner of Anjum Asim Shahid &
Co. Chartered Accounts, Lahore office. He holds a B.Sc. from the
University of the Punjab, is a Fellow Member of the Institute of Chartered
Accountants of Pakistan and Associate
Member Institute of Chartered Accountants, England and Wales.
This report was prepared by the authors based
on interviews conducted during the period 30 October through 17 November
2000 in Islamabad, Karachi, and Lahore. Comments were sought and a meeting
of the principal stakeholders was held on 23 November in Islamabad. The
comments received in writing and during the meeting were taken into
consideration for preparing this final version of the report. This report has been prepared at the Request of the Government of Pakistan to the United Nations Development Programme and does not constitute any legally binding commitment for implementation of the Virtual IT University or the South Institute of Information Technology. Table of Contents1.
Introduction and Background
5.
Curriculum and Content
Production
6.
Technological Delivery
Options
7.
Management and Organizational
Structure Management and Organizational Structure
9.
Financial and Economic
Analysis
10.
Conclusions and
Recommendations
Annex
A: Technological Delivery Options
Annex
B: Financial and Economic
Analysis
Annex C: List of Institutions Visited and Persons Interviewed 1. Introduction and BackgroundThere
is a severe shortage of quality IT faculty in Pakistan, and the same can be
said for many other countries in the South. Academia has lost a large number
of qualified individuals to the software industry and this loss has not been
replenished. What little faculty is left in institutes of higher learning is
spread out in various universities without forming a critical mass at any
single point. Similarly,
the output of qualified graduates from the various Bachelors in Computer
Science programmes from all Pakistani institutions is estimated at about
4-5000 annually. Out of these, only 500 or so are classified as having
international level skills. This number needs to be drastically increased if
Pakistan is to get on the IT road map. There is an immense shortage of
skilled IT manpower worldwide, which is projected to increase exponentially
in the coming years. Pakistan should make all efforts to benefit from this. The
motivation behind the VITU is to bring together a critical mass of quality
faculty to provide world-class education in the IT sector to a large student
body. The Virtual IT University (VITU) will utilize the services of quality
individuals wherever they may be without relocating them. This may involve
faculty members located outside the geographical limits of Pakistan. A
parallel development will be the establishment of the South Institute of
Information Technology, initially a separate project proposed to the G77
Summit in Havana in April 2000 by Pakistan’s Chief Executive. We propose
that these two projects be merged. However, the analysis in this feasibility
study is based largely on the VITU. Estimating the additional costs and
revenues which would be generated by including non-Pakistani participating
institutions and students resident outside Pakistan requires an
international study which could not be undertaken in the short time
available. VITU
aims to provide quality education to a very large number of students.
Considering only the Bachelor’s level, it is estimated that annually over
40,000 students would want to pursue a career in Information Technology
after qualifying their Intermediate examinations (12 years of study). This
is in addition to a substantial number of engineers who want to re-train and
enter the IT job market in the pursuit of more lucrative careers. The
existing colleges and universities can only cater for a small fraction of
these. VITU would be able to provide large-scale educational facilities for
these students nation-wide. Further, by eliminating the need for qualified
faculty at each VITU campus, the project would be able to provide this
environment nationwide, even to remote areas. Private
sector institutes are generally better equipped than their public-sector
counterparts as far as equipment used for the teaching of Computer Science
is concerned. Local Area Networks are slowly replacing stand-alone computer
systems. A recent scheme that has allowed the collaboration of private
parties with public-sector colleges has been especially beneficial in
establishing modest computer laboratories in many colleges of the Punjab.
Other provinces are following the same path and it is anticipated that
availability of computing resources will become widespread for the majority
of higher secondary school students in the very near future. The
staff situation, on the other hand, is especially critical. Very few
institutions (colleges or universities) can boast of adequate numbers of
faculty, and even fewer would claim quality. Hence, the quality of education
being imparted at the Bachelor’s level and higher is generally dubious. 2. Vision and StrategyThe starting point and
key for the expected success of the VITU and SIIT is that there is a
documented, strong demand for computer science graduates meeting world
standards of quality. There is a shortage of such graduates in the OECD
countries, witness the active recruitment of IT workers in developing
countries such as Pakistan and India. This demand is felt and articulated in
Pakistan as well – witness the hollowing out of computer science
departments in all the first and second tier universities and the springing
up of literally hundreds of IT institutes of to say the least, questionable
quality. And then the VITU has been declared the highest priority project in
the Ministry of Science and Technology’s IT Action Plan, with the highest
budget allocation of any project. In short, the project meets critical, felt
and articulated need for IT personnel for domestic and international
markets. Similar needs have been expressed in neighboring countries. Second, the project may
be seen as the first step, a proof of concept, for a “smart, learning
nation” approach to socio-economic development in Pakistan. It will use
learning centers in public and private universities and institutes all over
the country and beyond to teach vital skills. This will accelerate human
capital formation and unleash the creative talents of the population, even
in remote areas. From teaching IT, Pakistan can proceed to teacher training
to improve the quantity and quality of primary and secondary school
teachers, and the VITU could expand into other strategic areas of knowledge.
The smart, learning
nation strategy will improve learning for all, from pre-school children
to retirees – from “k to gray”. In today’s
globalizing, knowledge-based economy, knowledge embedded in the labor force
is a critical productive resource, equally if not more important than
physical capital, land, and other natural resources. The future will belong
to those individuals, companies, and nations who are able to capitalize on
the revolutionary rapid and sustained fall in the cost of processing,
storing, and transmitting information and knowledge – for which no end is
in sight – to increase their competitiveness. It is now technologically
possible to learn any thing, any place, any time, and in the not distant
future, with the advances in automatic translation, in any language. The key to a smart,
learning nation development strategy is to organize institutions and the
population at large to take advantage of the technology now available to
unleash and nurture the talent in the full population, not just a
mostly-urban elite. The Internet and the telecommunications technologies
that can make it accessible to anyone (through public and private learning
centers for those who cannot afford connections in their homes) can be a
great leveler. Investing in education
of the people is the easiest and most politically acceptable way to
redistribute income and wealth. When we make knowledge available to those
who do not have it, we do not need to take it away from others who do. It is
a win-win development strategy. The only “losers” could be those who
enjoy temporary monopoly rents from possessing knowledge – their relative
incomes could fall, but then they could learn more and new things, investing
in themselves. The real losers will be
those individuals, enterprises, and nations, which fail to invest in
knowledge using new, more efficient Internet-based teaching and learning
technologies. They may be left behind, perhaps irremediably. There is a real
danger of national and global “digital divides”. IT can be a catalytic
engine of development, spurring productivity increases in other areas of the
economy. This essence of this realization has been captured in the IT Policy
of the Government of Pakistan, which states as its vision: “To
harness the potential of Information Technology as a key contributor to
development of Pakistan” The IT
Policy goes on to outline its mission as “the
rapid development of infrastructure in synchrony with the creation of highly
trained individuals and teams and directing them at transforming our society
into a prosperous and dynamic one through the creation and free flow of
information and knowledge. The Policy is directed at encouraging and
assisting the entrepreneurial spirit, and making the fruits of this
technology available to every citizen”. VITU will
become a critical component for achieving this vision. It will encourage
business/academic “fusion” by bringing together the various stakeholders
(producers, educators, consumers, and employers) to focus on their common objectives. Further, by actively
involving a broad base of public and private sector educational
institutions, the market-oriented approach of VITU will encourage the
development of strong, collaborative partnerships thereby leading to a
general improvement in the quality of education being imparted to the coming
generations. Pakistan
has made considerable strategic investments in its telecommunications
infrastructure in the form of optical fiber backbones, satellite links,
microwave communications etc. Cable TV with broadband Internet connectivity
as well as DSL projects have been initiated. Two-way VSAT broadband
connections are possible today and will prove to be a cost effective means
for reaching neighboring countries in the near future. The process is in
fact accelerating and there are several current projects aimed at bringing
communications in general and Internet connectivity in particular to a major
segment of the population. VITU
intends to actively capitalize on these investments and assume a key role in
realizing the benefits promised by the introduction of these technologies. Submarine
fiber now provides communications towards both the East and the West and
there are several alternatives available for connection via satellite to the
neighboring countries. The coverage includes South and South East Asia, the
Central Asian states, the Middle East as well as Africa. VITU would
therefore be able to command a large audience even beyond the geographical
borders of Pakistan – evolving into a premier information technology
institute for countries of the South. There are no technical
obstacles to the concept. The challenges are principally organizational. The feasibility study
includes low (minimum necessary to justify the effort), most likely, and
high (most ambitious, stretching the envelope, most effective, highest-cost)
scenarios/options. 3. The ProjectVITU will address this
situation by using the following approaches:
·
Public
and private sector institutions that could provide adequate computer
laboratories would be invited to participate in the VITU programmes. This
would alleviate, to some extent, the pressure on the VITU to establish its
own dedicated campuses. Hardware already installed at these institutions
would be validated and put to proper use, thereby increasing its utility
manifold. ·
Faculty
expertise would be identified and utilized from its original location. Thus
if an expert in networking was located in Karachi, while an e-Commerce
expert was located in Islamabad, both would be invited to become part of
VITU’s faculty. These resources would not be hired on a full-time basis
but would be signed on for a particular course and paid on the basis of
their time involvement. The concept of utilizing these resources from their
original locations would not be limited by the geographical boundaries of
the country. Thus, if cutting-edge expertise were available in the United
States, VITU would also utilize this. In order to maintain a
high standard in the quality of education imparted by the VITU, a
tutor-network is envisioned. These tutors would be Master’s level
graduates who would have undergone teacher training. This tutor network
would considerably value-add to the interactive experience of the students
of VITU. VITU will establish one
administrative centre, which will act as the hub coordinating all activities
of the University. This Administrative Centre will house the management as
well as the basic electronic infrastructure for enabling the activities of
the VITU. This will include, but not be limited to, Servers, Communications
equipment, Content development workstations, CD-Writers and print media
duplication facilities. VITU will help
establish a network of over 100 “Virtual Campuses” countrywide over the
next four years. VITU itself, however, will own and operate only one such
campus. Direct contacts will be established with all major national
universities, both public and private sector, and they will be invited to
subscribe to VITU programmes, both as providers as well as consumers.
Participating institutions will then act as “Virtual Campuses” for VITU.
Where there is a lack of such institutions, VITU would actively seek private
sector involvement to set up “pure” virtual campuses. These would only
be consumers of the VITU courses and would allow the dissemination of
world-class education to remote areas. Subsequently, VITU would consider
directly establishing Virtual Campuses only in
areas where no major institutions exist and where private sector involvement
cannot be obtained. The Virtual Campuses
would develop a total capacity for 50,000 students
nationwide. Utilizing the centres on a full-day basis with a possibility of
round the clock usage will further enhance this capacity to 100,000
or even beyond. The Virtual Campuses
will be equipped with state-of-the-art multimedia projectors and screens and
multimedia personal computers. A Virtual
Campus will be networked internally and also be interfaced to a
high-bandwidth Wide Area Network (WAN), thereby allowing it to connect to
all other Virtual Campuses as well as to the Internet. Video equipment to
receive television broadcasts and display via the multimedia projectors will
also be incorporated in these centers. VITU will also set up a
“Virtual Library” which will provide electronic collections of course
and supporting material. A CD-ROM library will be kept on line through CD
Jukeboxes that will allow a huge amount of literature to be accessed
directly by students of VITU. Subscriptions to electronic databases and
libraries will also be established and offered through the Virtual Library.
The library will also scan and make available useful resources from the
Internet on a continuous basis. The Virtual Library
will also maintain the entire course collection of the VITU on-line.
Electronic books will be made available by signing agreements with major
international publishing houses. Linkages will also be sought and
established with other electronic libraries, regardless of their location. A comprehensive
Courseware Management and Delivery system is also part of the facilities to
be provided by VITU. Courses will be delivered through television
broadcasts, online webcasts, video on demand and web-based content. This
way, if any student misses the actual lecture/broadcast, he/she would have
the opportunity of reviewing it at a later date or time. Similarly, by
providing the entire lecture material in the form of web-enabled content
(video-on-demand as well as hypertext), the full power of hyperlinks will be
utilized to further enhance the learning process. The Courseware
Management and Delivery system will involve the use of television studio
facilities, as well as multimedia content development facilities. The
television production facilities of the Allama Iqbal Open University could
be utilized for this purpose after an agreement to this effect is made. The
multimedia content development will be done at the Administrative Centre or
outsourced to other institutions/experts wherever they may be, in line with
the concept of the VITU. Project benefits: The impact of this project is
multi dimensional. 1.
It will provide a pool of highly trained professionals, which is
non-existent at present. 2.
It will enhance the quality of education in the existing IT
institutions. 3.
It will alleviate, to a certain extent, the severe faculty void in
the existing IT institutions. 4.
It will enhance the skill set of IT professionals The country is IT
deficient at present. There are not enough professionals to cater to the
requirements of the local IT industry, let alone the huge international
demand. This project will provide quality manpower in IT. This trained
manpower will be able to tackle large-scale projects in bigger organizations
such as WAPDA, Sui Northern and Southern, CDA, PIA, Railways etc. as well as
allow the local software industry to undertake sizeable international
projects. 4. Stakeholder AnalysisAs part of the feasibility study, a considerable cross section of critical stakeholders was interviewed.Public and private
sector universities and educational institutions were visited in several
major cities of Pakistan. These included chartered as well as un-chartered
institutions. These institutions were approached with both perspectives: as
potential “sellers” of courses, as well as potential “buyers”. The
interviews showed strong support from these institutions without any visible
opposition. In fact, a considerable amount of excitement was generated by
the project. All institutions were very aware of the issues faced by them,
which were the very same factors, driving the VITU project: lack of adequate
faculty and the requirement of a large, highly trained IT workforce. International analysis,
especially for countries of the South, would require a separate mission. The two principal
stakeholders in the telecommunication area – PTCL and NTC – were also
interviewed with a view to determine the technological infrastructure. The
study found that excellent communications infrastructure existed in the form
of redundant optical fiber backbones in the country and both institutions
were found very willing to collaborate in the exercise. Whereas PTCL owns
the fiber backbones, the NTC has been charged with carrying the public
sector communications traffic and has two fiber pairs at its disposal on
each of the backbones. It is currently involved in setting up the switching
equipment in various exchanges and has outlined a plan for nation-wide
coverage as well as connecting major educational institutions. As such, the
NTC seems to be the logical choice of carrier for VITU requirements. The study also
interacted with the principal consumer segment – software houses. It found
complete support for the project. Software houses are already collaborating
with several educational institutions by providing internships for students,
validation of examinations and also by providing adjunct faculty to several
Universities. This is an excellent example of industry-academic cooperation
as this collaborative approach is critically needed and industry has to
provide a direction for the educational institutions, especially in the fast
paced IT sector.
|
|
Position |
Year 1 |
Year 2 |
Year 3 |
Year 4 |
|
Professor |
1 |
1 |
2 |
2 |
|
Assoc.
Professor
|
1 |
1 |
3 |
3 |
|
Assist.
Professor |
1 |
3 |
4 |
5 |
|
Lecturers |
2 |
4 |
6 |
8 |
|
Instructors |
5 |
20 |
30 |
40 |
Another
important group of the staff will report to the Dean, Instructional
Technology and Design.
|
Instructional
Designer |
2 |
3 |
4 |
4 |
|
Audio-video
expert |
1 |
1 |
2 |
2 |
|
Webmaster |
2 |
2 |
3 |
4 |
The Dean, Instructional Technology and Design would
be one of the Instructional Designers
This
group, composed of instructional designers, audio-visual experts, and
webmasters, will be responsible for developing VITU’s online educational
materials, using the latest e-learning technologies and web-based
instructional design methods.
Recruitment and training of this group will be a
major responsibility of the VC, and the group must work closely with the
staff reporting to the Dean, IT. This group is a service group to the
academic staff, who are responsible for the intellectual content of the VITU/SIIT
courses.
But there is a big difference between
lecture-oriented classroom instruction and web-based distance learning,
making full use of all digital media (e.g. e-mail and derivatives such as
threaded discussion forums, listservs, chatrooms and recorded chat
archives); video and audio clips delivered via streaming from a server (all
delivered over the Internet by landline and/or satellite) and possibly
broadcast television. This group will help the academic staff make and
manage the transition.
The Dean, Instructional Design and Technology should
have, or be acquiring at least a master’s degree in online distance
education – several such programs are being offered through online
instruction from US and European institutions.
Since these skills are in short supply in Pakistan, a
national / international search for instructional design and technology
experts should be conducted to find a suitable person to occupy the position
at least temporarily, and a training program using international experts
undertaken as a high priority for the staff reporting to the Dean,
Instructional Design.
If feasible, all courses will have externally
assessed final examinations. The comprehensive examinations prior to
awarding the BCS degree should definitely be assessed externally, preferably
by the National Testing Service.
Feedback mechanisms will be employed to get constant
input from students, tutor supervisors, and tutors to make necessary
mid-course adjustments and constantly seek to upgrade quality.
Annual evaluations of the VITU program will be conducted by an
international review board selected by the Board of Governors
VITU will establish a virtual placement service, on the Web, which will allow graduates of VITU/SIIT to display their résumés, transcripts, recommendations, e-mail address, telephone numbers, and other relevant information for hiring. VITU will also promote its graduates through advertising, face to face (F2F) job fairs, and the like.
The study found strong support to the concept
of VITU/SIIT among the various stakeholders that were interviewed. However,
to create an environment conducive to long-term survival of VITU, a focused
effort would be required through strategic communications, marketing and
advertising of the concept to create a favorable climate of opinion and
build client support. It is important that the support base among
stakeholders should be as broad as possible.
The objective of this effort is to build
political and financial support for the concept of VITU, more broadly, for a
smart, learning nation strategy where the delivery system for IT education
points the way to K-to-gray education and training – lifelong learning for
anyone, anyplace, anytime, with just-in-time learning being an important
part.
Electronic media will get heavy emphasis: in
part the medium is the message – Television, and radio programming, use of
websites, some push Internet material to selected mailing lists (via
e-mail). Print media will not be neglected – newspapers, magazines are
important to obtain the widest and long lasting coverage.
Initial contacts with a TV production company
which is also developing an ISP and a print/electronic media conglomerate
which is moving into ISP business and already puts its newspapers on its
website (and gets a lot hits from Pakistanis living abroad) produced
enthusiastic support, with a strong willingness to be involved.
All formats of TV should be considered – segments of news programs,
documentaries, public service announcements (IT Minute), talk shows, round
table discussions, dramatic serials (soap operas / telenovelas / mini-series
with IT and development, learning nation themes built in). Dramatic serials
are the most expensive, and would be in the high-cost (and benefit)
scenario. Most of the same
format would apply to radio.
Print should also consider a variety of options – normal news
coverage, special inserts in newspapers and magazines, op-ed pieces,
editorials.
Advertising
should be used not to build political and financial support so much as to
inform the public on courses available, fees, application deadlines, and the
like.
The capital expenditure on the various expense heads of the Virtual
University is projected to be incurred over a period of 24-30 months by
which time it will evolve into a full-fledged distant learning institution
with maximum/ full capacity. The capital expenditure for the Virtual
University is projected to be incurred from January 2001 to December 2003
under the following main expense groupings:
Land & Building
|
An existing building is to be leased/rented from
the Government of Punjab. It is proposed to rent up to 96,000 sq ft of
area to be furnished and upgraded for setting up the Virtual
University, Vice Chancellor office and the flagship teaching premises.
|
|
Computers,
Accessories and Generators |
The projections include buying substantial
quantities of computers numbering approximately 2000 along with
printers and multi media equipment, generators and UPS over the period
of capitalization of the Virtual University Campus and Office. |
|
E 1 Connectivity Costs of Universities |
One of the main features of the Virtual University
is that a number of Participating Institutions of repute shall
participate in the delivery of quality lectures as well as receiving
the lectures. For this purpose sophisticated equipment is budgeted
which includes cabling, routers, digital cross connect and other
equipment required for quality broadcast of lectures on a two-way
system. |
|
Content Development |
The success of distance learning depends on the
quality of the program delivered through any of the accepted modes of
delivery. In the case of Virtual University it is proposed that
quality content is developed from expert sources both locally and from
abroad over the period of the first time delivery of the course
program. |
|
Other Assets |
Communication, networking equipment and other
ancillary assets like vehicles have also been budgeted. |
|
Contingencies, Working Capital & Initial Years’ deficit
financing |
Provision for contingencies have been made at the
rate of 5% of the total capital expenditure. In addition provision has
also been made for the initial years cash losses and initial working
capital requirement |
Summary of the proposed capital expenditure heads and their budgeted
amounts and funding is given below, details of which are given in Annex
B-1.
Capital Expenditure Budgeted Amount and Timeframe
Table-1
Rs. In ‘000
|
Particulars |
Total
|
%
of Total |
30-Jun-01 |
30-Jun-02 |
30-Jun-03 |
30-Jun-04 |
|
|
|
|
|
|
|
|
|
Land
& Building |
63,733
|
5.3% |
15,353 |
18,690 |